Your Service Experience
The Technicians did a WONDERFUL job fixing my machine and making me feel safe to do laundry again, but I want to acknowledge the entire staff from the courteous, professional service that each one of you work hard to give. I am so happy with Lincoln that I will only buy appliances brands that Lincoln can service.
You have a good process. I’m happy the Technician had spare parts with him . . . I am very happy with everything.
I appreciate your amazing customer service and I will definitely recommend Lincoln Appliance!
The customer service from start to finish was outstanding.
Thank you! I have been pleased from start to finish!
We had a technician come by today to service our laundry unit and he was great. The whole process from the first phone call to the technician coming was seamless and the customer service was fantastic. I was very impressed. It ended up being a simple fix, which was great, but somehow the technician still gave us 5 star service in that short time.
Thank you for everything; the tech was very smart and knew what he was doing.
Thank you for going above and beyond and doing the leg work to solve an issue that has been going on since 2021.
Sometimes it’s the little things that get your attention. My Bosch retractable oven rack would not pull out. I called Lincoln and the customer rep was polite and thorough – she understood my problem and immediately ran it by her technician. I was told they might be able to fix it but likely would need a new rack. I thanked them and thought about it – called back 15 minutes later and got a different rep that was just as helpful and had the details from my previous call.
I said I’d be willing to bring it in. I arrived a half hour later. Only had to wait 10 minutes when a technician advised me I should not have kept the rack in the oven for self-cleaning. He said to try some cooking oil on some openings in the rack. Went home, tried what he said and it worked like a charm. NO CHARGE. The whole experience was wonderful – couldn’t be better. If they’ll do that for something small – I’ll definitely be using them for ALL my appliance needs.
Thanks Lincoln.